2 Seaview Eagle - Mt Rumney Escapes

We were sorely deceived by your high ratings. Positive: Wallabies didn’t disappoint us. But then again they are not employed by the owners. Negative: There was ZERO heating on a winter’s night. We were up on a mountain, which we TOTALLY LOVE. We were far from civilization so we EXPECTED the house heating system to run well, to be able to keep us warm. The temperature fell below 11degC. We slept with our self-bought heat packs to stay heated. Main heating system in the living room didn’t work. No heating system in the bedrooms. Water from taps n bathrooms freezing cold. Communicated with owners via booking.com but received no reply. Called the number in the house manual n was told number was out of service. Texted Jess and Ella but neither replied. We had a good mind of sleeping in the car. We left the property at 6.30 am cos it got too cold & we didn’t want to die frozen during our vacation. There were muddy shoe prints in the bathroom when we arrived. A used bar of soap was left in the bathroom. Hand soap dispenser was empty. There was shaved facial hair in the bathroom sink. Evidently, the cleaner did not do a good job. Do we get some kind of monetary compensation for the lack of hospitality?

Lovely location and a very comfortable house. Positive: The view was spectacular. Watching the sunset and sunrise was both wonderful! The beds were extremely comfortable and warm. The bathroom was safe and accessible for my elderly mother. The heater was very efficient at warming the house. The wallabies that came to visit were so lovely. Negative: I think many would have absolutely loved the drive in to the property but I found the drive a little outside my comfort zone on the gravel road.